Effective date: November 9, 2026

This Privacy Policy explains how Ascend Health Consultants ("Ascend," "we," "us," or "our") collects, uses, shares, and protects information when you visit our website or request a quote or consultation. By using our site, you agree to the practices described here.

1. Information We Collect

Information you provide

When you complete our quote request form, contact us, or speak with one of our licensed consultants, we may collect your name, email address, phone number, and any details you choose to share about your insurance needs — which may include information about your household, current coverage, and general health or eligibility circumstances relevant to obtaining a quote.

Information collected automatically

When you visit our site, we and our service providers may automatically collect certain technical information, such as your IP address, browser type, device information, pages viewed, referring website, and how you interact with the site. This is collected using cookies and similar technologies (see below).

Information from third parties

We may receive information from lead sources, advertising platforms, and insurance carriers or partners in connection with providing you quotes and coverage.

2. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our site, understand traffic, and measure the performance of our marketing. This includes analytics and advertising tools such as the Meta (Facebook) Pixel, Google Analytics, and the OpenAI ChatGPT Ads Measurement Pixel when that pixel is enabled for our account.

These analytics and advertising technologies load automatically when you visit the site (subject to the controls below). You can opt out anytime by choosing Opt out under "Your Privacy Choices" in the site footer. If you opt out, or if your browser sends a Global Privacy Control (GPC) signal, the Meta Pixel, Google Analytics, OpenAI measurement pixel, and similar tools will not run. You can continue to use the site normally either way.

The Meta Pixel helps us measure the effectiveness of our advertising and reach relevant audiences. You can learn more about how Meta uses data in Meta's Privacy Policy. Most browsers also let you manage or block cookies through their settings.

OpenAI / ChatGPT Ads measurement (important): OpenAI’s browser Measurement Pixel can automatically read recognizable form fields and send hashed values for “automatic advanced matching.” For U.S. ad accounts, OpenAI’s help documentation states this is enabled by default and the advertiser on/off control is available for Japanese ad accounts. Because we cannot reliably turn that automatic form matching off for our U.S. account, we do not load OpenAI’s browser pixel on this website. When server-side conversion reporting is configured, we may send a minimal completed-quote event (no form answers, no health details, and no contact hashes) through OpenAI’s Conversions API from our host. Marketing cookies still follow Your Privacy Choices / Global Privacy Control. This summary is factual website copy, not a legal guarantee.

3. How We Use Your Information

To respond to your inquiries and provide insurance quotes and consultations;
To connect you with insurance carriers and help you compare and enroll in coverage;
To communicate with you about products, services, and your requests;
To operate, maintain, and improve our website and services;
To measure and improve our marketing and advertising;
To detect, prevent, and address fraud, security, or technical issues; and
To comply with applicable laws and regulatory obligations.

4. How We Share Your Information

We may share your information with:

Insurance carriers and partners, in order to obtain quotes and facilitate coverage you request;
Service providers who perform services on our behalf, such as website hosting, form processing, customer relationship management, analytics, communications, email service providers (such as Mailchimp), and advertising platforms (including Meta and, when enabled, OpenAI ChatGPT Ads measurement);
Legal and regulatory authorities, when required by law, subpoena, or to protect our rights, safety, or property; and
A successor entity, in connection with a merger, acquisition, or sale of assets.

We do not sell your personal information for money. Certain uses of advertising cookies (such as the Meta Pixel or OpenAI measurement pixel) may be considered "sharing" for cross-context behavioral advertising under some state laws; you can opt out of this under "Your Privacy Choices" in the site footer. See "Do Not Sell or Share" below.

5. Communications & Consent

Calls, texts and emails. When you request a quote, a licensed agent or our automated assistant may contact you about your request. Our quote form also has an optional consent box: checking it means you agree to calls and texts made with an automated system or an artificial, prerecorded or AI-generated voice, and to emails about health insurance options, including marketing emails. That consent is not a condition of any purchase. You can opt out of texts at any time by replying STOP, or withdraw consent by telling an agent or emailing contact@ascendhealthconsultants.com. Message and data rates may apply; message frequency varies. You can unsubscribe from marketing emails using the link in any email.

Emails. If you request a quote, we email you about your quote and, if you agreed, about health insurance options, including marketing emails. You can unsubscribe anytime using the link in any email.

Text messaging. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of your information, and the right to opt out of certain uses.

California residents: Under the California Consumer Privacy Act (as amended by the CPRA), you may have the right to know what personal information we collect, use, and disclose; to request deletion or correction; to opt out of the "sale" or "sharing" of your personal information; and to not be discriminated against for exercising these rights.

Residents of other states with comprehensive privacy laws may have similar rights. To exercise any of these rights, contact us using the details in the "Contact Us" section. We will verify your request as required by law before responding.

9. Do Not Sell or Share My Personal Information

We do not sell your personal information for monetary value. To opt out of the use of advertising cookies and similar technologies (which may be treated as "sharing" for cross-context behavioral advertising), open Your Privacy Choices in the site footer and select Opt out. If your browser sends a Global Privacy Control signal, we treat that as an opt-out. You may also contact us to submit an opt-out request.

10. Health-Related Information

As an independent insurance agency, we may collect limited information relevant to your eligibility for coverage. We treat this information as sensitive and use it only to help you obtain quotes and coverage, or as otherwise permitted by law. Coverage, enrollment, and claims are ultimately governed by the insurance carrier you select and their own privacy practices.

11. Children's Privacy

Our website and services are intended for adults and are not directed to children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.

12. Third-Party Links

Our site may contain links to third-party websites and services, including insurance carriers. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" above. Your continued use of the site after changes take effect constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, you can reach us at:

Ascend Health Consultants
Accessibility help: see our accessibility statement
Email: contact@ascendhealthconsultants.com
Or use the contact form on our website.

We never sell or share your leads

Ascend Health Consultants never sells your information, and we never share your quote request or contact details with other agencies, lead buyers or marketers outside Ascend Health Consultants. We share information only with service providers that work on our behalf, with an insurance company or exchange when you choose to apply, or when the law requires it.

Global Privacy Control

If your browser sends a Global Privacy Control (GPC) signal, we treat it as a choice to decline advertising cookies and don't load the Meta Pixel, Google advertising tags, or the OpenAI ChatGPT Ads measurement pixel. You can change your cookie choice anytime using "Your Privacy Choices" in the site footer.

Our fees

We never charge you a fee for our help. We're paid by insurance companies.

Addendum: Advertising attribution (added November 2026)

When you arrive from an ad or link, we may record campaign information (for example UTM parameters, Google or Microsoft click IDs, or Meta click identifiers), the page you landed on and the referring site, and store it with your quote request so we know which marketing worked. When the OpenAI measurement pixel is enabled, OpenAI may also use its own privacy-preserving click reference on the landing URL. We don't send health information you share with us to advertising platforms, and we do not load OpenAI's browser measurement pixel because automatic form-field advanced matching cannot be disabled for our U.S. ad account per OpenAI's published help docs.